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I toyed with naming names but The Who isn’t as important as The What: piss poor customer service from corporations that should know better. But for clarity let’s call the relevant players My Bank, The Vendor, and Me. I paid a bill online but due to a website error I was double billed. I contacted My Bank and they said there was nothing they could do. An electronic payment is not like a check. You can’t request a stop payment. Once the funds are approved it’s out of their hands. I called The Vendor and they said there was nothing they could do either, because they did not yet “see” the money in their system and most likely wouldn’t for up to 72 hours. And poof just like that over $1,000 of my money was gone off into the ether.

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