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Archive for the 'Customer Service' Category

After our second session I fired my therapist. Two meetings are what it took for me to see we weren’t going to work out. And I’d really hoped we would. 

 

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First of all I had no business being in Macy’s, especially the 34th Street Mothership. But I was in the neighborhood, I needed a bra, and so there I was strolling through the lingerie department like I had money and boobs.

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The Urban Erma, the longest running column on StageTimeMagazine.com, was created and written by stand-up comedian Leighann LordListen to the podcast on iTunes and Stitcher Radio. Get her e-books on AMAZON

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No Pizza No Cry

I’m in a quandary. I want new stores and services to come into my neighborhood, but I get nervous when they do. I can’t help but wonder, is this how the gentrification starts? Starbucks, Trader Joe’s, Whole Foods and pale people in skinny jeans pretty much signal the beginning of the end in any neighborhood-of-color here in New York City. But Pizza Hut didn’t seem too threatening. I was actually glad to see it give some competition to Domino's, Papa John’s, and Little Caesar’s. Read & Enjoy the Blog

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When I got called in for a sitcom audition one of the things my acting coach told me to do was to find the M.A.C. store nearest to my audition and have them do my makeup. No, he was not suggesting that I’m heinous but there’s pretty and then there’s Primetime-TV pretty. Depending on the role it’s either go glam or go home. Actually it’s a weird combination of glam-natural; an effortless beauty that’s not all that easy to pull off in HD.

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Taken for a Ride

The Big Named Car Service That Advertises on TV that I normally use recently doubled their price for a trip to the airport so I called The Small Local Neighborhood Car Service instead. Spoiler alert: It was a mistake.

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http://leighannlord.blogspot.com/2013/11/taken-for-ride.html
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I toyed with naming names but The Who isn’t as important as The What: piss poor customer service from corporations that should know better. But for clarity let’s call the relevant players My Bank, The Vendor, and Me. I paid a bill online but due to a website error I was double billed. I contacted My Bank and they said there was nothing they could do. An electronic payment is not like a check. You can’t request a stop payment. Once the funds are approved it’s out of their hands. I called The Vendor and they said there was nothing they could do either, because they did not yet “see” the money in their system and most likely wouldn’t for up to 72 hours. And poof just like that over $1,000 of my money was gone off into the ether.

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